We will process your order as soon as possible and in most cases despatch the same day from our Sydney based warehouse, subject to payment confirmation and provided that your order has been placed before 2pm on a business day. Otherwise we will despatch your order on the next business day.

Collection of Information

In order to use this website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by us is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

Details collected from our customers are required in order to provide you with our products.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

We use personally identifiable information for essential communications, such as emails, accounts information, and critical service details. If you subscribe to our e-mail newsletter, we use your email address to send you information on products, grooming tips and special offers. You always have the option to opt out of this newsletter.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

We may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose and we do not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on our site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.billyjealousy.com.au.

Changes to Privacy Policy

If they are any changes to our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by other means of notice deemed appropriate.

1.Contact us to request a product return & refund.
2.Pack and seal the item/s in their original shipping package and post it back to us.
3.Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (excluding the original delivery fee) to be refunded to the original credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed

We will process your order as soon as possible and in most cases dispatch the same day from our Sydney based warehouse, subject to payment confirmation and provided that your order has been placed before 2pm on a business day. Otherwise we will despatch your order on the next business day.

If we have problems in processing your order, we shall contact you firstly via email and then via phone. Please ensure you provide a valid email address and daytime contact number. If we attempt to make contact with you, please get back to us otherwise your order will be cancelled in 14 days.